It’s rare to read any busines report, article or news story without hearing how companies need to “digitally transform”. Our team decodes digital transformation from a catch phrase into tangible results.
COVID-19 has forced companies to accelerate. Companies need to upgrade their agility, speed, and data-driven decision making. Companies that invested in their technology before COVID have seen improved results and pulled away from the competitive pack. Those that have not, or not enough, realize they need to do more.
For most companies, digital transformation is a work in progress. There is always more to do. How can companies accelerate their own digital transformation? It starts with a creating a strategy that considers the companies goals while building upon the capabilities—technical and human.
Digital Customer Experience
According to Gartner, 80% of CEOs think they deliver a superior customer experience. Gartner also reports that 12% of customers think they receive the same. Thinking about the Digital Customer Experience will close the gap.
What is the best digital strategy for your company? There are seemingly endless factors to consider. CX, integrations, analytics, data, talent and the customer all need to be considered. Our CIOs can help you create the optional technology roadmap.
Understand Point of Sale, eCommerce, and how to meld them together for compelling use cases. Companies need to complete the cutomer experience whether it is delivery, buy online or in-store pick up.
DevOps is a critical piece of any Digital Transformation plan. If software is the gas for Digital Transformation, then DevOps is the distribution system. DevOps get the software to the right places at the right time.